Effective Date: 13-04-2026
At The Kora Apparel, we maintain strict quality standards. However, if something isn’t right, we’re here to help.
1. Returns Eligibility
We accept returns only if:
- The product is defective, damaged, or incorrect
- A return request is raised within 48 hours of delivery
2. Non-Returnable Items
We do not accept returns for:
- Size issues (please check size chart before ordering)
- Change of mind
3. Return Process
To initiate a return:
- Email us at info@thekoraapparel.com
- Share your order ID and clear images of the issue
Our team will review and respond within 24–48 hours.
4. Refunds
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
5. Exchange
We currently do not offer direct exchanges.
You may place a new order after return approval.
6. Cancellation
- Orders can be cancelled only before they are shipped
- Once shipped, cancellation is not possible
7. Contact
For any return or refund concerns:
info@thekoraapparel.com
Stay Unseen.
Every piece is made with intent — we expect the same in return.